These days, we store all sorts of information on our phones. Contacts, pictures, notes, text messages we want to keep, etc. The manufacturers have provided tools to help us keep our data in case of disaster, but often we find that something prevented our phone from backing things up, we were out of space, or we never setup the backups in the first place, and the only place that information is stored is on the phone that everyone tells you is a lost cause. Before you take the offer to trade it in for a new phone, let us try to rescue your data.
With modern mobile devices, all data on the device is encrypted, and the only way to get to the data is to do some repairs to make the data accessible.
When we receive your device, we will take a look at it and determine whether it is a candidate for a less expensive repair, or if it is so far gone that we will have to be content with data recovery. Except in extreme cases, such as fire damage, liquid damage, or catastrophic physical injury to the device, a less expensive repair is often all that is needed.
Once diagnosed as a lost cause, we repair the phone or tablet to the point that it will boot, the screen will show an image, it will speak through the dock, and allow entry of any pass code necessary to decrypt the data. We then, based on your choice, either backup the data to the cloud, copy it to a thumb drive so it can be restored to a new device, or return the device to you so you can transfer the data yourself. This is a very time consuming and tedious process, often taking hours of looking through a microscope with tweezers in one hand and a soldering iron or hot air gun in the other. In the end though, we have a very high rate of success in retrieving data.
Find out if we can get you back in touch with your data.
- Path to Data and backup to cloud storage – $275
- Path to Data and backup to thumb drive:
We guarantee that we will recover the data that is on your device, or there is no charge for the service. All you pay is return shipping. If we restore your device to the point that data can be accessed, and the device has been reset, you forget your password, or the data you thought was there isn’t there, you are still responsible for paying for the data recovery.